Customer Care Information
Customer Care Information is below OR
you can click here for Frequently Asked Questions.
CONTACT US:
For quickest response, contact us by e-mail:
Go to our contact page now.
By mail at:
Bunny Creek, LLC
P.O. Box 2501
Fort Gibson, OK 74434
By phone at: (888) 383-4825
Please note:
* We are not a wholesaler. We are a retail company that sells to consumers.
* We do not have printed catalogs. Our online site is our catalog. You may order online or phone us as outlined below.
How to Shop and Order Online At Bunny Creek:
You can place an order online at Bunny Creek 24 hours a day, 7 days a week.
Navigating the Bunny Creek site is easy. You can browse through our merchandise by size by clicking on the size preferred in the horizontal bar across the Home page. Your size options are Newborn Girls, Newborn Boys, Infant Girls, Infant Boys, Toddler Girls, Toddler Boys, Big Girls, and Big Boys. Or you can browse the vertical bar on the home page. The types of options include shopping by Spring/Summer and Fall/Winter, by girl or boy, layetter, outerwear, swimwear and others.
When you have found an item you like, simply click on the “Add to Shopping Cart” button. This will place that item into the shopping cart until you are ready to check out. You may continue shopping and add as many items as you like to the shopping cart by pushing the “Add to Shopping Cart” button for that item.
If you would like to review your order, click on the "Shopping Cart" button/icon at the top of the page. This will take you to a page where you can review what items you have placed in the Shopping Cart and allow you to add or remove any items. You will not be billed for any items until you have completed the Check Out process.
When you are ready to Check Out and buy the items you’ve selected, just click on the "Shopping Cart" icon at the top of the page. Complete the information on the "Checkout" page and just follow the directions on that page.
Please remember, that due to the nature of where and how we acquire our clothing inventory, we will have limited quantities in many of our products. So, if you see something of interest to you, snatch it up, because it may not be there tomorrow!
If you have any trouble placing an order, please email us at customercare@bunnycreek.com or call us at (888) 383-4825. We’ll be glad to help you place your order.
NOTE: To prevent abuse, we reserve the right to cancel any order at any time. In addition, we reserve the right to review each order for completion and correct it before shipping and charging the order.
Payment Information:
New! Now you can place your order and pay with your PayPal account. Secure and Easy! Bunny Creek also accepts Visa, Mastercard, American Express, and Discover cards for payment. You can safely enter your credit card number and information. Our hosting servers use industry-standard SSL encryption to scramble credit card information entered by BunnyCreek.com customers.
Please note that we currently do not accept credit cards issued by banks outside of the US.
Sales Tax:
Oklahoma Sales Tax;
For orders shipped to Oklahoma, add 4.50% sales tax.
If your order is:
Inside Cherokee County, add an additional 2.00% sales tax (6.5% Total);
Inside Wagoner County, add an additional 1.30% sales tax (5.8% Total);
Inside Broken Arrow City (outside of Wagoner County) - add an additional 3.00% sales tax (7.5% Total);
Inside Wagoner County and the City of Broken Arrow, add an additional 4.30% Sales Tax (8.8% Total)
No Sales Tax will be added to U.S. orders shipped outside of Oklahoma.
Shipping/Delivery:
HOLIDAY SHIPPING INFORMATION
Go to our HOLIDAY SHIPPING INFORMATION PAGE for information on Thanksgiving, Christmas, and New Years's shipping timelines and information.
Shipping Locations:
We ship to all 50 states, US PO Boxes, Puerto Rico, U.S. Virgin Islands, and APO/FPO addresses.
We do not currently ship to any international locations.
Shipping and Handling Rates:
Order as little or as much as you want and get $6.95 standard shipping! Please see details below:
| STANDARD SHIPPING RATE TABLE |
| Destination |
Rate |
|
48 Contiguous States |
$6.95 |
|
Alaska/Hawaii |
$9.95 |
|
P.O Boxes - 48 states |
$6.95 |
|
APO/FPO - Military |
$6.95 |
|
Puerto Rico/US Virgin Islands |
$9.95 |
| 2ND DAY AIR RATE TABLE |
| Order Amount |
48 States |
Alaska/Hawaii |
|
$0.00-$24.99 |
$19.95 |
$29.95 |
|
$25.00-$49.99 |
$21.95 |
$31.95 |
|
$50.00-$74.99 |
$25.95 |
$35.95 |
|
$75.00-$99.99 |
$30.95 |
$40.95 |
|
$100.00-$124.99 |
$35.95 |
$45.95 |
|
$125.00-$149.99 |
$45.95 |
$55.95 |
|
$150.00-$199.99 |
$50.95 |
$60.95 |
$200.00 and up |
$60.95 |
$70.95 |
- 2nd Day Air service is not available to PO Boxes, APO/FPO Military Addresses, Puerto Rico, Guam, or the Virgin Islands.
- Due to cost increases through our carrier, please note our 2nd Day Air rates have recently changed.
Shipping Choices/Carriers:
For your convenience, you may choose Standard Shipping or 2nd Day Air Shipping.
Shipping Time:
Our Standard Shipping typically takes 2-5 business days after handling.
Our 2nd Day Air shipping will take 2-3 days to arrive. To be considered for 2nd Day Air, orders must be received with accurate shipping and billing information by 9:30AM Central Time (CT). Otherwise 2nd Day Air orders will be sent the next day. UPS 2nd Day Air deliveries are guaranteed by UPS to be delivered by the end of the second business day.
For APO/FPO military addresses, we can not clearly estimate the time of delivery to these addresses since the military handles the final stage of delivery to these addresses. APO/FPO shipping addresses will be sent via USPS. 2nd Day Air deliveries can not be delivered to APO/FPO addresses.
All P.O. Box Shipping Addresses will be sent via USPS Priority Mail.
Our Handling Time is usually 1-2 business days for standars shipping. We strive to ship orders the day they arrive, however, please allow one to two days for handling of orders (Especially during the holiday season). We ship Monday thru Friday, except Holidays.
Saturdays, Sundays, and Holidays are not included as business shipping days.
Restocking Fee on Deliveries Refused, Not Signed For, or Returned to Bunny Creek by Carrier:
You will be charged a 25% restocking fee for any order in which delivery is refused, for Return Receipt and other such deliveries that are not signed for, and for deliveries that are not picked up at the Carrier location and/or returned to Bunny Creek by the Postal/Shipping Carrier. Original shipping charges also will not be refunded. We can not be responsible for orders that are sent out to the customer as requested, but are refused or not picked up by the customer.
Return Policy:
Please view our return policy below.
We want you to be happy with your purchase. Bunny Creek will gladly refund an order or item within 30 days of purchase. Items must have been purchased at Bunny Creek and an original order # is required to process returns. Items must be in their original, unworn condition with tags attached. Items must not be soiled or washed and must be folded neatly when returned. Items returned without tags attached will be given store credit for the return, if they meet the new condition requirements for returning stated above. Personalized items, swimwear, and sleepwear generally may not be returned. Clearance Sales, Bargain Basin prices and other sale or special prices are not retroactive to previous purchases. Special Occasion/Holiday items (i.e. Easter, Christmas, Halloween, etc.) may not be returned after the Holiday/Special Occasion.
If you received Free Shipping with a minimum purchase, we will deduct appropriate shipping costs from your return credit if your order total is below the minimum purchase price after the return.
Items that are sent as gifts can only be returned by the gift recipient for store credit and otherwise follow the same return guidelines as other purchases. We can not give cash (or cash equivalent, checks, etc.) or credit the recipient's credit card for gift returns.
Some of our personalized items, gifts and toy items are shipped directly from the manufacturer. It is imperative to contact us for return information and and RA# for all returns. These items must be returned directly to the manufacturer in most cases. If these items are returned to Bunny Creek without proper authorization, we will add a 25% restocking fee in addition to the shipping charges for returning the item to the manufacturer. Please remember personalized items are not returnable unless you have received the wrong item or personalization is different than requested on the order.
Original shipping charges and your return mailing charges for returns are not refundable. Your return mailing charges are reimbursable if the item is being returned as a result of our error. You may receive store credit or have us credit your credit card for the amount of the return. We can only credit the card used for the original purchase. We can not credit a different card. We do not give refunds by cash or check.
In order to properly process your return, you must perform the following steps. These steps are important so that we know you are trying to return an item and we can properly credit your account.
Step 1: Please fill out the Return Authorization Request Form to receive a Return Authorization Number (RA#). We will promptly mail the RA# back to you. This RA# will allow us to ensure proper credit on your return. Include the following information in your e-mail.
Please include ALL of this information.
-Your name
-Original Order Number
-Item(s) you are going to return
-Your e-mail address (for sending you an RA#)
-State whether you would like us to credit your credit card or receive store credit
Step 2: Once you have received the RA# and other information from us, you can pack the product in the original box if possible. Otherwise, properly pack the item in another box for mailing. Address the package as follows:
Bunny Creek, LLC
P.O. Box 2501
Ft Gibson, OK 74434
(PLEASE DO NOT SEND TOYS, FURNITURE, PERSONALIZED ITEMS,GIFT BASKETS, AND ANIMAL BATHROBES TO THIS RETURN ADDRESS. You will need further return information from us to process returns for toys and other items that have been shipped directly from the manufacturer.)
Write the RA# on the outside of the package. We recommend that you insure your package before mailing. We can’t be responsible for the loss or damage of the package you are mailing. We must receive the item(s) in original condition in order to credit your account.
Step 3: Ship the package back to us via the carrier of your choice. Remember that we recommend that you insure the package.
We will send you an e-mail when we receive the package. We will begin processing your credit after receipt of the package. Note that it can take up to 6 weeks for a return to be credited on your credit card.
Exchanges:
Because of the changing nature of our inventory, we regret that we can not accept exchanges.
If you would like to return an item in exchange for a different item, return your item following our return policy above. We will credit your account for the return when we receive it. In order to receive a different item, simply order the new item online at any time.
Business hours:
You can place an order online at Bunny Creek 24 hours a day, 7 days a week. Our business hours, for fulfilling orders and customer service, are from 9:00AM to 3:00PM,
PST, Monday through Friday, excluding Holidays.
Contact Info:
Part of our mission is to provide great customer service to our customers. We would love to hear your feedback, suggestions, and comments—whether good or bad. We feel that is the best way to serve you, our customers.
Please feel free to contact us in one of the following ways:
By e-mail at: customercare@bunnycreek.com
Bunny Creek is an Internet-Only retailer. We provide our best service through the Internet and E-mail. For the quickest response to any questions or comments, please email us. We can reply most promptly through e-mail.
By mail at:
Bunny Creek, LLC
P.O. Box 2501
Fort Gibson, OK 74434
By phone at: (888) 383-4825
We can not guarantee that this is the fastest way to get a response, but if you would like to contact us via the telephone, please do so. If we do not answer the phone at that time, please leave a detailed voice message with your name, phone number, and e-mail address and a detailed description of your needs.
We would love to hear any comments or suggestions you have. Your satisfaction and your opinions mean a lot to us.
Product Liability:
Bunny Creek is not liable for any damage or injuries caused by the clothing, gifts, toys, or any other products that we sell. Our suppliers are responsible for the safety of their products.
Sales, Special Offers and Promotion Guidelines:
Our site frequently offers sales, special offers, coupon codes, and/or promotional opportunities.
The following is our set of guidelines regarding these offers:
*When we offer coupon codes, we accept only one coupon code per order.
*Coupon codes are not valid to be redeemed on the same order with other coupon codes, offers, or gift certificate redemptions.
*Free or discounted shipping offers can not be combined with any other offer.
*If the offer specifies "first-time customers only," to take advantage of the offer you must be a new customer to Bunny Creek.
* Coupon codes and other offers are redeemable for "sale" merchandise unless otherwise noted. Sale merchandise will be marked as "Sale".
*All discounts and offers will be applied at checkout. Sometimes these discounts and offers are automatically calculated. Other times you may be required to type the coupon code from the given offer into the "Gift Certificate/Coupon Code" box.
*Offers, Discounts, Sales, Clearance and any other offers are not applicable to previously placed orders. These offers can not be made retroactive to a previous purchase.
*If you choose to return an item bought with a promotional offer, you will be refunded the price of the item LESS the percentage discount you received on your total order. In addition, shipping costs are only refunded according to our return policy.
Thank You for shopping at Bunny Creek!
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